Sarah Dell T/As Beautiful Brows & Lush Lashes + Beauty customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

 

• What information we collect, use, and why

 

• Lawful bases and data protection rights

 

• Where we get personal information from

 

• How long we keep information

 

• How to complain

 

Contact details

Email

Browsbysarahd@hotmail.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
  Addresses
  Date of birth
• Payment details (including card or bank information for transfers and direct debits)
  Health information (including allergies and health conditions)
  Health and safety information
  Photographs or video recordings
  Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

• Health information

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
  Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name
  Health and safety information

 

 

We also collect or use the following information to comply with legal requirements:

• Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• • We need to obtain personal details including name, date of birth, health issues and medication information in order to ensure we can safely carry out treatments. Some medication and health issues are a contra-indication to a treatment, meaning a service may need to be adapted as necessary or cannot be performed. It is vital that we are kept up to date of any changes to your medical records to ensure your safety. We also need to keep records of patch testing results, this is a legal requirement. If this information is not provided, treatment will be refused as I cannot guarantee your health & safety without this information.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • I obtain mobile numbers & email addresses for marketing purposes, this is to provide service updates, tips and helpful information including important aftercare details, as well as informing clients of sudden closures, necessary appointment amendments and so forth.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• • We need to obtain information to ensure we have consent to carry out procedures, to ensure you understand the risks and potential complications and to ensure that records held remain up to date. Patch tests are required legally for any hair tinting procedures and I must ensure that I have evidence of a patch test being carried out, including the date and the outcome of the test.

Where we get personal information from

• Directly from you

How long we keep information

information is held for 6 years from the date of your last appointment. This complies with Data Protection requirements & ensures records are maintained in the event of any potential claims.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

 

Messaging Terms & Conditions

 

Sarah at BB&LL+S | 14 High St East Grinstead England GB RH19 3AW

 

General

 

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Sarah Dell T/A Beautiful Brows & Lush Lashes + Skincare (referred to as BB&LL+S forthwith). Automated messages may be sent using an automatic telephone dialling system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with BB&LL+S. BB&LL+S reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. BB&LL+S also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

 

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from BB&LL+S again, just sign up as you did the first time and BB&LL+S will start sending messages to you again.

Info

For support regarding our services, email us at Browsbysarahd@hotmail.com or, if supported, text "HELP" to 07834825397 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from BB&LL+S, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at Browsbysarahd@hotmail.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.