A £10 Booking Fee will be required to secure your appointment. The Booking Fee is non-refundable and will be taken off the cost of your appointment when making payment. If you need to rearrange your appointment more than 48 hours in advance, I will happily move the date and transfer your deposit on one occasion. However, if you need to move your appointment for a second time a new Booking Fee will become payable. 

 

In the event that you cancel your appointment within 48 hours of the treatment time, 50% of the treatment value will become due as it is unlikely I will be able to fill your appointment within that time. I will not be able to rebook your appointment until payment of 50% has been received. 

 

Please note that your email address, mobile number and the full address where the treatment is to take place will be required at the time of making your appointment.

 

If your address is not received at least 24 hours prior to your appointment time, I will have to presume the appointment is no longer required and your appointment will be cancelled.

 

Please note that for certain treatments, a patch test will be required at least 24 hours in advance for the treatment to be able to take place. This will need to take place at your preferred treatment location at a convenient time, however, if the patch test does not take place, I will be unable to carry out that treatment. This is for insurance purposes.

 

Due to insurance purposes, I am unable to carry out any treatments on those under the age of 16. An adult over the age of 18 must be always present at the premises when treatments are being carried out on those under the age of 18. If an adult over 18 years of age is not present, I will be unable to carry out the treatment and payment will be due in full. 

 

If I suspect that the person being treated is under the age of 16 and identification can not be provided to prove otherwise, treatment will be withdrawn and payment will be due in full.

 

All treatments must be provided to those who have requested treatment and appointments cannot be transferred to others without prior agreement with myself. If I suspect I am not treating the correct person, I remain within my rights to withdraw treatment. If this occurs, payment will be due in full.

 

I will require your email address at the time of booking so that I can send a consultation form to you for completion. I will require consultation forms to be completed and returned prior to your appointment. If a form has been sent to you and I do not receive the completed form at least 24 hrs prior to your appointment, I will not be able to carry out any treatments. 

 

I love animals, however, I would kindly ask that when I am attending your home to carry out a treatment, that animals be kept in a separate room. This is to ensure all of our safety whilst I am carrying out the treatment, the safety of your pet, as I carry a number of items that could be hazardous to your pet and to ensure my equipment does not become damaged. If you fail to keep your pet out of the room where any treatment is being carried out, I will not be held liable for any injury sustained to you (for example if a pet jumps on to the treatment bed, causing a jolt, etc), any injury sustained by your pet (for example, by ingesting my products or tools, etc) and you will be financially liable for any damage to my equipment and equipment will need to be replaced on a like-for-like basis. 

 

Each client must complete a consultation form in order for their treatment to take place. If there are any changes to their medical history, I must be informed, as this can affect treatment efficiency and results.

 

I may request to see identification prior to confirming your appointment. This provides vital information, such as full name, date of birth and the address of where treatment is to be carried out. This is for insurance purposes. Should I request to see identification and it is not provided, I will not be able to provide any treatments.

 

Unfortunately, I am unable to offer refunds on treatments provided, due to the time taken and products used.

 

I offer mobile services within a 6 mile radius of Uckfield, East Sussex. I will consider clients outside of this area depending on location and travel time, however, please note that an extra charge will be applicable to take my travel time and fuel costs into consideration and this is something that will be discussed with each client on an individual basis. For clients outside of a 6 mile radius where an additional cost is incurred, a non-refundable deposit of £10 will be required. 

 

By booking a treatment, you are agreeing to the booking terms and conditions stated above.